Greek Life Collection

Greek Life FAQ

All items are custom-made with care. Because of the handmade nature of our products, slight variations may occur—making each piece uniquely yours.

🟡 Orders & Production

How long does it take to process my order?
All items are made to order. Production typically takes 5–10 business days, depending on order volume and product type.

Do you offer rush orders?
Yes! Rush options may be available for an additional fee. Please contact us before placing your order.

🟡 Licensing & Authenticity

Are your products officially licensed?
Yes! All Greek Life designs are officially licensed and approved through Affinity Licensing.

Can I request a custom design for my sorority or fraternity?
Absolutely! Custom designs must be submitted for approval before production to ensure licensing compliance.

🟡 Products & Materials

What brands do you use?
We use high-quality blanks such as Comfort Colors®, Richardson®, and Port Authority® depending on the product.

Are designs embroidered or printed?
Most designs are embroidered for a premium look. Some items may use high-quality printing depending on the style.

🟡 Shipping & Delivery

Do you ship nationwide?
Yes! We ship anywhere in the United States.

Will I receive tracking information?
Yes, tracking will be emailed once your order ships.

🟡 Returns & Exchanges

Do you accept returns?
Because items are made to order, we do not accept returns unless there is a defect or error.

What if there’s an issue with my order?
Please contact us within 3 days of delivery, and we’ll make it right.

🟡 Contact

How can I reach you?
You can contact us through our website or email us at:
📧 info@threadches.com

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